Frequently Asked Questions
General Questions
1. What is raw Indian hair?
Raw Indian hair is 100% natural, unprocessed hair sourced directly from donors. It retains its natural texture and quality, making it soft, durable, and versatile for any hairstyle.
2. What makes Kolormeraw different from other hair brands?
We prioritize quality and authenticity. All
our products are made with 100% raw, unaltered Indian hair and feature HD lace for a seamless, natural look. Plus, our wigs are pre-customized, making our Glue-less wigs easy to wear with or without adhesives.
3. Do you offer international shipping?
Yes, we ship worldwide! Shipping times and rates vary depending on your location.
Products & Customization
4. Can I dye or bleach the hair?
Yes! Our raw Indian hair is 100% unprocessed, which means you can dye, bleach it to level 613 or style it as you would your natural hair.
5. Are the wigs glue-less?
Yes, our wigs are designed to be glue-less, featuring adjustable caps and pre customized hairlines for a secure, natural fit, no adhesives required.
6. Do you offer customizations?
Yes, we can customize your wig to meet your specific preferences. Contact us to via Email to discuss available options & pricing.
7. What textures are available?
We offer straight, wavy, deep wavy, curly and loose curly textures across our bundles and wigs. Each texture is natural and can be styled to suit your needs.
Care & Maintenance
8. How do I care for my Kolormeraw hair?
Treat your hair like your natural hair:
1. Wash and condition your hair before installation.
2. Cleanse with warm water and silicone mix sulfate-free shampoo.
3. Condition with cold water and Tresemme moisturizing conditioner.
4. Gently detangle with a wide-tooth comb Bottom to top.
5. Air dry for the best curl or wavy results.
6. Avoid excessive heat; always use a heat protectant before styling (Beyond the zone)
7. Wrap your hair with a silk bonnet or scarf.
8. Store wigs on a mannequin head or in a silk/satin bag when not in use.
9. How long does the hair last?
With proper care, Kolormeraw hair can last 3-5 years while maintaining its natural luster and softness.
10. Can I swim with my Kolormeraw hair?
Yes, but we recommend wearing a swim cap to protect the hair from chlorine or saltwater. After swimming, wash and condition the hair thoroughly.
Ordering & Returns
11. How do I place an order?
Simply browse our collection, select your desired product, and proceed to checkout. We accept multiple payment methods for your convenience including Buy Now Pay Later options at checkout.
12. What is your return policy?
We accept returns on unused and undamaged products within 3 Days after delivery.
Please refer to Sending Us a Email to Complete Returns.
In the rare case that a package is lost during the shipping process, we cannot be held responsible.
13. How long does shipping take?
Shipping times 7-10 Business Days
All orders are shipped via USPS (Monday-Friday) and require a signature upon delivery.
All orders must include a completed form and a state ID before shipping can occur.
14. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.